AUTOMATE THE FUTURE™
WITH N2 DESIGNS, INC.

February 27, 2026  

 

Orders:

As of today, thousands of orders have been filled. We are down to the remaining 125 or so, including orders recieved up until 2/26 that have a 2-4 week pre-order lead time. This lead time might actually be less as we're almost done with fulfillment up to a maneagble volume. With that said, please check your spam/junk folder for any order confirmation or tracking information emails as we've noticed a small handful of folks stating they never recieved one. This system is automatic, and as long as you entered your email in correctly, and were actually billed/debited, you should have recieved one. 

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We also wanted to make mention that USPS has a nationwide system issue currently that we have indetified that causes packages not to show any updates beyong "Shipping Label Created, Waiting for..." and is now impacting much more than a handful of folks as we thought. Most folks are getting the products before tracking ever updates, if it updates at all. We're not sure why this is happening, and were also speculating that these packages (due to this glitch) are being parked with USPS before they atart moving again for whatever reason. We're not happy about this because it gives you, the customer, the perception that we have not yet actually nor physically shipped you anything when in reality we have. We ask for some patience as we normally print shipping labels, no earlier than a day or two prior to actually being picked up by our courier but due to error, some were prematurely printed MUCH ahead of fulfillment, also compounding the perception that something may be lost in transit, or just hasn't moved through the fulfillment process when in reality, it either has and is in transit, or hasn't due to this mistake. None the less, we don't blame you for the frustration this may have caused, and we take that as our responsibility as a major let down to our customers, and for this we apologize.

 

 

February 18, 2026  

 

Orders:

Any orders that haven't been shipped as of yet, the majority will be shipping by the end of this week, and you'll start seeing tracking shortly. We ran into yet another issue where our factory changed the internal hardware to a faster processor chip, which in turn rendered our firmware un-usable. We scrambled knowing that we've already dealt with a nightmare or delays, just one after the other without any signs of relief. Our pitfall is that we didn't communicate this promptly and left many folks wondering about our legitimacy as a company. We can assure you, this is NOT how we operate and they say when it rains, it pours. For us, it didn't pour, it was a hailstorm of issues and the last thing we wanted to do is ship erroneously un tested, unproven hardware only to end up compounding the workload, extending our bandwidth and bottlenecking our operations by ending up having to create the same delays for ourselves and customers, but reversed via an equal amount of warranty exchanges. As frustrating as the situation is now, just imagine how much more frustrating it would be if all our customers received product that was dead on arrival after having already waited this long. Neither situation is positive, nor is it excusable, but it just wouldn't make sense from a time wasted standpoint. We don't want our customers to spend time installing something that might not work. It's not us, its not nice, nor noble of any company to do so. We hope you can understand that we're going to make things right, learn from these last few months, and make the necessary changes and adjustments required to circumvent being in this undesirable situation in the future. We hope to somehow regain our customers' trust and rebuild the negative impact on our reputation that it has caused thus far because we know there is a reason why you chose us, and we can't but help that we have let a lot of you down or that we've deceived you - however, please know this was, AND is NOT our intention whatsoever. If there is something we could do to make it up for you beyond our offer below, PLEASE let us know and we'll try to do whatever we can to regain your trust and satisfaction. We're very sorry and hope you can accept and understand. We're working VERY hard around the clock to get you your orders. 

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Delay Refunds/Cancellation Requests & Form Submissions:

Any form requesting a shipping delay refund on shipping submitted below will be addressed in batches starting in March and any cancellation requests for any order that has not shipped yet, we will do our best to process it, however - due to the volume at hand, we cannot guarantee that we may be able to intercept an order before it goes out our door as our fulfillment department is now gaining traction and pumping orders out quicker than the previous few weeks and there still stands a chance where an order may still be shipped before our sales team can get to a request in the queue, process it and then finally notify our warehouse to hold the package. If this occurs, then once you receive the product AND still decide that you do not want to keep it, then you'll have to go through our formal return process by clicking here. We have extended our application for a refund on shipping for orders that have been ordered and experienced 10+ business day wait prior to being shipped regardless of when they were ordered, until our long lead times are eliminated and return back to our regular 1-3 day processing time.

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Warranty/Exchange/Returns:

Any form submitted for a warranty, exchange or return will take anywhere from 2 to 4 weeks for processing so you may not see any email from us immediately. This is beyond our typical 1-3 business day window and we realize this. If it is a return and we have received it, our current extended window for review & processing the return will be the same and refunds would also fall within this window.

 

 

January 29, 2026  

 

Orders:

Most orders which were placed directly on our website end of December have already been shipped. If you do not see tracking updates, or experience delays beyond this point, then it can be attributed to the unprecedented storm affecting a big portion of the United States (more information can be found here on that). January orders are the next wave slowly trickling out to our customers and by end of next week, we anticipate those should also be on their way to you!

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Delay Refunds/Cancellation Requests & Form Submissions:

Any form requesting a shipping delay refund on shipping submitted below will be addressed in batches starting in March and any cancellation requests for any order that has not shipped yet, we will do our best to process it, however - due to the volume at hand, we cannot guarantee that we may be able to intercept an order before it goes out our door as our fulfillment department is now gaining traction and pumping orders out quicker than the previous few weeks and there still stands a chance where an order may still be shipped before our sales team can get to a request in the queue, process it and then finally notify our warehouse to hold the package. If this occurs, then once you receive the product AND still decide that you do not want to keep it, then you'll have to go through our formal return process by clicking here.

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Warranty/Exchange/Returns:

Any form submitted for a warranty, exchange or return will take anywhere from 1-3 weeks for processing so you may not see any email from us immediately. This is beyond our typical 1-3 business day window and we realize this. If it is a return and we have received it, our current extended window for review & processing the return will be the same and refunds would also fall within this window.

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​January 14, 2026  

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     We realize that we still have orders stemming from mid-December and on. They were not lost, mis-processed, or misplaced. If you were billed, and received a confirmation - you WILL be getting your order. We promise it! Some folks report not receiving a confirmation at all and are left wondering if they were scammed by us. For those folks, the short answer is NO, you were, and are not - we are legitimate. There are a couple reasons why you may not have received a confirmation, and that could be simply because:
 

• Your email at the time of checkout was entered with a typo (i.e. ending it in .con instead of .com), 

• Your default or preferred inbox spam settings, or even domain level spam settings have flagged it
  and either sent it to your junk/spam folder or even blocked it completely from reaching you.

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     After checking with our shipping department, we’ve been told that most of you whom ordered in December will see your order shipped starting the end of the third week of January into the fourth week of January, and for the most recent orders in January, you will start seeing movement from the end of the fourth week of January into the last week of January. Our fulfillment department will be working extra hours every day to get orders out the door to you, that’s if the package doesn’t arrive to you before an update actually happens on USPS’s website before then. Not what you wanted to hear, we know. Not cool either - believe us - WE KNOW. However, we want you to get some sort of communication in case your email is still in our queue waiting on a status update, you'd have something to give you an idea, and for other, hope!

 

     Ok, so let's dive into what's with the delays. But before we do, we'd like to preface this as these are NOT, we repeat NOT excuses as there is zero excuses for an order to be delayed more than a few days for any reason, let alone weeks which is why as you continue, you will see that we will give you a few options and leave it up to you to decide. To be completely transparent, we’ve had a massive influx of orders the last four weeks up until current beyond any volume we’ve ever experienced or could have foreseen and as much as we thought we had prepared for it, it seems that our expectations have been exceeded many times over! While we’re doing our best to pump out orders by working around the clock here, again, we understand this is not an excuse, and for that, once again, we apologize.

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     For some, there was a firmware update that improves some back-end operation that aids with response and stability that we were waiting for to be released at the end of December/Start of January in order to ensure you would have the best possible product experience. So, to restate this very important detail - we wanted folks to have the latest and greatest as we wouldn’t put something in your vehicle that we wouldn’t put in ours – and so you may have also been one of those numerous kits. Sure, we could've cut corners and sent them as is. Would they work, they would. Would there be any issues down the road? Likely not. Then why did we opt to? We'll a good product should be as best, as fast, and as robust as possible even if it just "gets the job done" and likely not notice much of a difference immediately. But we wouldn't sleep at night knowing that to be the case and do you an injustice but never revealing this. This decision may have hurt us from a customer satisfaction on ship time without a doubt, but we know at the end, the final result for those whom receive their long-awaited kit will have been worth it. Our four operating principles at N2 Designs are: Honesty, Loyalty, Humbleness, & Transparency and we take that very seriously - even if it might hurt us. Our motives and hearts are in the right place, and nothing or no one, no matter what, can change that! 
 

     We’ve also noticed that the USPS website isn’t updating as quickly as it should for us likely due to an issue with our/their software integration. Keep an eye out for an email with tracking if you haven’t received one yet, and also check spam/junk to see if it went there. If you don’t see anything, that’s because it is amongst a big portion of orders that are in the fulfillment process still. Yes, we are cringing just saying that because as consumers ourselves, we'd hate our own orders from other retailers to ever take that long. But do keep in mind that our kits are made/assembled & kitted upon order and we’re working around the clock to meet demand and so all we ask for is that if there is a delay in response in the upcoming week, it’s because our resources are spread thin to meet the holiday rush/demand we just received. 

 

     We apologize for not communicating this earlier as our systems have been overloaded and some emails and calls have not actually been received by us as we’re discovering them just now daily and there is a SIGNIFICANT backlog causing us to be many days behind in trying to get back to folks. Unacceptable, we know and we're doing our best by working 7 days a week trying to respond to hundreds of emails and voicemails. You are NOT, we repeat NOT being ignored or being swept away. That's simply a testament to the massive support from people like you in the form of a product order from us, which we are humbled by without doubt. Furthermore, along the lines of the glitches we had mentioned previously, the delay in communication was also compounded by a corporate decision to give our employee some well needed rest from the year since believe it or not, not one has taken any vacation time, from the 24th-until the 4th and so there was only a limited staff working in between for internal office affairs and year end corporate matters.

 

    Just know you won’t be left hanging indefinitely. We’re really slammed in every department with the increased sales and we really do appreciate you being really kind about it! It means a lot to our team that’s sole objective is to keep everyone as happy as possible…it’s not easy but we’ll get you squared away, but at this time of year, just know that things move slightly slower than they typical non holiday time of year! We’re saddened that this is off to a really rough start, but once you have our product, you won’t regret it or look back. So, what we’re trying to say, if you’re willing, it’s worth the wait because you’ve waited this long and we’re really, really close to the finish line, or in other words, getting you what you ordered, in hand.

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If you decide to hang in there for your order to be processed and shipped, and received, we are offering a refund of any shipping expenses paid as a good will gesture for any order that have taken 10+ business days being processed prior to shipping for any December 2025/January 2026/February 2026 orders by submitting the request below this notice at the bottom of this page.

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Alternatively, we’d be happy to cancel and refund your order by submitting the request below this notice at the bottom of this page, provided it has not shipped yet (there is no tracking info in our system, or tracking has been assigned but not yet shipped by us). 

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It is also important to note, that your 30-day return period does not start until your product is received.

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​​Thank you for your understanding and support,

Jim Ray

CEO - N2 Designs, Inc.