IMPORTANT INFORMATION REGARDING SIGNIFICANT DELAYS
January 14th, 2026
We realize that we still have orders stemming from mid-December and on. They were not lost, mis-processed, or misplaced. If you were billed, and recieved a confirmation - you WILL be getting your order. We promise it! Some folks report not receiving a confirmation at all and are left wondering if they were scammed by us. For those folks, the short answer is NO, you were, and are not - we are legitamte. There are a couple reasons why you may not have recieved a confirmation, and that could be simply because:
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Your email at the time of checkout was entered with a typo (i.e. ending it in .con instead of .com),
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Your default or preferred inbox spam settings, or even domain level spam settings have flagged it
and either sent it to your junk/spam folder or even blocked it completely from reaching you.
After checking with our shipping department, we’ve been told that most of you whome ordered in December will see your order shipped starting the end of the third week of January into the fourth week of January, and for the most recent orders in January, you will start seeing movement from the end of the fourth week of january into the last week of January. Our fulfillment department will be working extra hours everyday to get orders out the door to you, that’s if the package doesn’t arrive to you before an update actually happens on USPS’s website before then. Not what you wanted to hear, we know. Not cool either - believe us - WE KNOW. However, we want you to get some sort of communication in case your email is still in our queue waiting on a status update, you'd have something to give you an idea, and for other, hope!
Ok, so let's dive into what's with the delays. But before we do, we'd like to preface this as these are NOT, we repeat NOT excuses as there is zero excuses for an order to be delayed more than a few days for any reason, let alone weeks which is why as you continue, you will see that we will give you a few options and leave it up to you to decide. To be completely transparent, we’ve had a massive influx of orders the last four weeks up until current beyond any volume we’ve ever experienced or could have forseen and as much as we thought we had prepared for it, it seems that our expectations have been exceeded many times over! While we’re doing our best to pump out orders by working around the clock here, again, we understand this is not an excuse, and for that, once again, we apologize.
For some, there was a firmware update that improves some back end operation that aids with response and stability that we were waiting for to be released at the end of December/Start of January in order to ensure you would have the best possible product experience. So to re-state this very important detail - we wanted folks to have the latest and greatest as we wouldn’t put something in your vehicle that we wouldn’t put in ours – and so you may have also been one of those numerous kits. Sure, we could've cut corners and sent them as is. Would they work, they would. Would there be any issues down the road? Likely not. Then why did we opt to? We'll a good product should be as best, as fast, and as robust as possible even if it just "gets the job done" and likely not notice much of a difference immediately. But we wouldn't sleep at night knowing that to be the case and do you an injustice but never revealing this. This decision may have hurt us from a customer satisfaction on ship time without a doubt, but we know at the end, the final result for those whom recieve thier long awaited kit will have been worth it. Our four operating principles at N2 Designs are: Honesty, Loyalty, Humbleness, & Transparency and we take that very seriously - even if it might hurt us. Our motives and hearts are in the right place, and nothing or no one, no matter what, can change that!
We’ve also noticed that the USPS website isn’t updating as quickly as it should for us likely due to an issue with our/their software integration. Keep an eye out for an email with tracking if you haven’t received one yet, and also check spam/junk to see if it went there. If you don’t see anything, that’s because it is amongst a big portion of orders that are in the fulfillment process still. Yes, we are cringing just saying that because as consumers ourselves, we'd hate our own orders from other retailers to ever take that long. But do keep in mind that our kits are made/assembled & kitted upon order and we’re working around the clock to meet demand and so all we ask for is that if there is a delay in response in the upcoming week, it’s because our resources are spread thin to meet the holiday rush/demand we just received.
We apologize for not communicating this earlier as our systems have been overloaded and some emails and calls have not actually been received by us as we’re discovering them just now daily and there is a SIGNIFICANT back log causing us to be many days behind in trying to get back to folks. Unacceptable, we know and we're doing our best by working 7 days a week trying to respond to hundreds of emails and voicemails. You are NOT, we repeat NOT being ignored or being swept away. That's simply a testament to the massive support from people like you in the form of a product order from us, which we are humbled by without doubt. Furthermore, along the lines of the glitches we had mentioned previously, the delay in communication was also compounded by a corporate decision to give our employee some well needed rest from the year since believe it or not, not one has taken any vacation time, from the 24th-until the 4th and so there was only a limited staff working in between for internal office affairs and year end crporate matters.
Just know you won’t be left hanging indefinitely. We’re really slammed in every department with the increased sales and we really do appreciate you being really kind about it! It means a lot to our team that’s sole objective is to keep everyone as happy as possible…it’s not easy but we’ll get you squared away, but at this time of year, just know that things move slightly slower than they typical non holiday time of year! We’re saddened that this is off to a really rough start, but once you have our product, you won’t regret it or look back. So, what we’re trying to say, if you’re willing, it’s worth the wait because you’ve waited this long and we’re really, really close to the finish line, or in other words, getting you what you ordered, in hand.
If you decide to hang in there for your order to be processed and shipped, and recieved, we are offering a refund of any shipping expenses paid as a good will gesture for any order that have taken 10+ busines days being processed prior to shipping for any December 2025/January 2026 orders by sending an email with your name and order number to sales@n2designsinc.com with the subject line: "Paid Shipping Refund Request", or by submitting the request below this notice at the bottom of this page, provided it has been delivered.
On the same note, alternetly, we’d be happy to cancel and refund your order by sending an email with your name and order number to sales@n2designsinc.com with the subject line: "Order Cancellation Request", or by submitting the request below this notice at the bottom of this page, provided it has not shipped yet (there is no tracking info in our system, or tracking has been assigned but not yet shipped by us).
It is also important to note, that your 30-day return period does not start until your product is recieved.
Thank you for your understanding and support,
Jim Ray
CEO - N2 Designs, Inc.