Store Policies, Terms & Conditions
At N2 Designs, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Domestic Shipments - All shipments will be sent via USPS First Class Mail, or USPS Priority Mail for the entire continental US when
stated. Purchases are delivered to most of the Continental US within 3-5 business days via First Class Mail, or 2-3 days via USPS Priority Mail. If free shipping option is available, it is shipped via USPS First Class Mail and delivered within 3-5 business days unless otherwise stated. Replacement products in the case of warranty or exchange are shipped via USPS First Class Mail and delivered within 3-5 business days unless otherwise stated. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you. Lost Packages - If for some reason your package becomes lost or stolen please let us know so we can start a claim with USPS. We will NOT ship another item until USPS contacts us about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. We are not responsible for stolen or mis-delivered packages. Priority Shipping during the Holiday season (Late November - Early January), Blow out sales (such as Black Friday), Group Buy's and forum purchases are subject to a delivery time of 5-7 business days due to increased outbound volume, and courier holiday schedules/closures.
International Shipments (Canada Only) - During checkout, you have the option to select USPS First Class International or USPS Priority Express International. Couriers may have fees associated with their delivery. We, N2 Designs Inc. DO NOT pay duty fees or taxes on international shipments - these fees are the buyers responsibility. By checking the Terms and Conditions box during checkout, you understand and agree to pay all fees associated with the delivery of your product and that N2 Designs Inc. is not responsible for such fees. We have no way to estimate the cost of fees, and we urge you to do your research prior to purchasing from us.
We offer a 30-day return policy from the date of purchase. Eligible returns received within the policy period can be fully refunded if the refund meets the criteria: Returns must be complete, unopened and unused, in the condition you received them, and in the original packaging. Buyer pays return shipping and refunds are given upon a complete product condition inspection. Returns received outside of the policy period can be exchanged for another product of equal value or applied as store credit. Original shipping charges are non-refundable. All returns are subject to a 25% restocking fee.
All products sold by N2 Designs, Inc. are covered under our Standard Warranty for a period of 1 year from the date of purchase. N2 Designs, Inc. warrants the product to be free from defects in workmanship and materials for the warranty period. If the product fails during normal and proper use within the warranty period, N2 Designs, Inc. will replace the defective parts of the product, or the product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied, by way of a provided RMA from the original manufacturer or supplier from which the product originates. Our Standard Warranty does not cover misuse, improper installation, or abuse of the product. Products that have been damaged, modified, or tampered with are not eligible for warranty coverage unless the modification was specified by our Technical Support Team. All Warranty claims are handled on a case by case basis.
N2 Designs, Inc.
Toll Free Phone: (833) 689-6462
Fax: (833) 689-6462